Privacy Policy

Privacy Policy for CGLL Services LTD
Effective Date: September 2024

CGLL Services LTD (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

CGLL Services LTD
Company Registration Number: 15967433
Website: https://www.cgllservices.co.uk
Email: cgllservices@hotmail.com
Data Controller: CGLL Services LTD

2. What Personal Data We Collect

We may collect the following categories of data:

• Identity Data: Name, job title, business name.
• Contact Data: Email address.
• Technical Data: IP address, browser type, device data, operating system.
• Usage Data: How you use our website or services.
• Communications Data: Emails, contact forms, service tickets.
• Business Information: System specifications, service requirements, and related IT information.

We collect this information when you:

• Visit our website.
• Request or use our services.
• Contact us directly by email or via contact form.
• Enter into a service agreement with us.

3. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

• Performance of a contract: To provide services you’ve requested.
• Consent: Where you have explicitly given consent (e.g., for marketing).
• Legal obligation: To comply with UK law.
• Legitimate interests: For managing and improving our business, except where your rights override those interests.

4. How We Use Your Information

We use your data to:

• Deliver and manage IT services.
• Provide customer support and respond to enquiries.
• Issue invoices and manage payments.
• Improve our website and services.
• Comply with legal and regulatory requirements.
• Send service updates or marketing communications (where legally permitted).

You can opt out of marketing communications at any time by clicking “unsubscribe” or contacting us.

5. Sharing Your Data

We may share your data with:

• Trusted third-party service providers, such as email hosting, data backup, CRM tools, or IT vendors.
• Professional advisers, including accountants, lawyers, or insurers.
• Regulatory or legal authorities where required by law.
• Other parties, in the event of a business restructure, sale, or merger.

All third parties processing data on our behalf are required to comply with UK data protection laws.

6. Data Transfers Outside the UK

We do not routinely transfer personal data outside the UK. If such transfers are necessary (e.g., to cloud providers), we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements (IDTAs) or adequacy decisions approved by the UK government.

7. Data Security

We implement appropriate technical and organisational measures to secure your personal data, including:

• Encrypted communications and storage.
• Secure user access controls.
• Regular monitoring and staff training.
• Data minimisation and audit processes.

8. Data Retention

We retain your data only as long as necessary for the purposes described in this policy or to meet legal obligations (e.g., accounting records are kept for at least 6 years).

9. Your Rights Under UK GDPR

You have the following rights:

• Right to access – Request a copy of your personal data.
• Right to rectification – Request correction of inaccurate or incomplete      data.
• Right to erasure – Request deletion of your data (subject to legal limits).
• Right to restrict processing – Ask us to limit data use in certain cases.
• Right to data portability – Request transfer of your data to another      provider.
• Right to object – Object to certain types of processing, such as direct      marketing.
• Right to withdraw consent – Where processing is based on consent.

To exercise any of these rights, contact us at cgllservices@hotmail.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your rights have been violated.

10. Cookies and Website Tracking

Our website may use cookies to:

• Improve your browsing experience.
• Analyse traffic and website performance.
• Remember user preferences.

You can manage or disable cookies through your browser settings. Please refer to our separate Cookie Policy for more details.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on our website with an updated effective date.

12. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us:

Email: cgllservices@hotmail.com
Website: https://www.cgllservices.co.uk